Refund & Cancellation Policy | Oneline

Refund & Cancellation Policy

Our refund policy is designed to give every customer confidence while ensuring fair and transparent service for all Oneline members.

1. Overview

At Oneline, customer satisfaction is our priority. We believe in building long-term relationships through honest service and transparent policies. This page explains how refunds and cancellations are handled for all Oneline subscriptions.

2. First-Month Satisfaction Guarantee

We want every customer to experience Oneline with confidence. If you are genuinely dissatisfied with your first month of membership because we failed to deliver the service or experience we promised, we'll refund your subscription fee in accordance with this policy..

3. Refund Eligibility

Refund requests are available only for first-time subscribers and must be submitted during the first month of the active subscription.

  • The refund applies only to the subscription fee.
  • The request must be made by the registered subscriber.
  • Each refund request will be reviewed fairly based on the overall membership experience.

4. Refund Limitations

Refund requests may not be approved in the following situations:

  • Fraudulent or misleading information provided during subscription.
  • Intentional misuse or abuse of the membership.
  • Commercial or non-residential use of the subscription.
  • Violation of Oneline's Membership Policy or Terms & Conditions.

5. Cancellation Policy

You may cancel your subscription at any time. Cancellation will stop future renewals, while your current subscription will remain active until the end of its validity unless a refund has been approved under this policy.

6. Non-Refundable Charges

The following charges are non-refundable:

  • Spare parts and replacement components.
  • Refrigerant gas, sealants and other consumables.
  • Third-party products or materials purchased specifically for your service.

7. Refund Processing Time

Once a refund request has been approved, the refund will be processed to the original payment method within 5–7 working days. Processing times may vary depending on your bank or payment provider.

8. Contact for Refund Requests

For refund or cancellation requests, please contact us:

WhatsApp: 8428628302
Email: onelineservice.all@gmail.com