Membership Policy
Everything you need to know about your Oneline membership, how it works, and what to expect as a subscriber.
1. Overview
Oneline is a subscription-based home maintenance service designed to give households convenient access to trusted technicians for everyday maintenance and repair needs. Your membership provides continuous support throughout your active subscription period in accordance with this policy.
2. Membership Plans
Oneline currently offers two membership plans:
- Standard Plan – Affordable monthly protection with unlimited service requests under membership terms.
- Premium Plan – Includes all Standard Plan benefits with priority response and immediate access to eligible services.
3. Membership Activation
Your membership becomes active immediately after successful payment confirmation and remains valid until the end of your selected billing period. Continuous renewal ensures uninterrupted membership benefits.
4. Standard Activation Period
standard Plan includes a 45-day activation period designed to promote fair usage and maintain sustainable service quality for all members. During this period, routine maintenance, technician visits, diagnosis and standard repair services are available immediately. Certain high-cost repairs or major component replacements are un-available but being a membership at oneline we give those services with highest offer from 20%-70% offer compare to market price during the activation period. After 45 continuous days of activation period, all eligible premium plan benefits become fully available.
5. Premium Activation Period
Premium Plan includes a 30-day activation period designed to promote fair usage and maintain sustainable service quality for all members. During this period, routine maintenance, technician visits, diagnosis and standard repair services are available immediately. Certain high-cost repairs or major component replacements are un-available but being a membership at oneline we give those services with highest offer from 20%-70% offer compare to market price during the activation period. After 30 continuous days of activation period, all eligible premium plan benefits become fully available.
6. Unlimited Service Policy
Oneline allows unlimited service requests throughout your active membership for covered household maintenance needs. Unlimited service is intended for normal residential household usage and is subject to our Fair Usage Policy. Visit charges are not applicable. Labour charges for covered services are included under your membership. Spare parts and replacement materials are charged separately.
7. Fair Usage Policy
To ensure consistent service quality for every subscriber, memberships must be used responsibly.
- Membership is intended only for residential households.
- Commercial or business use is not permitted.
- Intentional misuse or fraudulent activity is prohibited.
- Membership cannot be transferred to another property or customer.
8. Membership Renewal
Memberships renew on a monthly basis. Continuous membership ensures uninterrupted access to your benefits. If your membership is not renewed before expiry, benefits will stop until your subscription becomes active again.
9. Membership Expiry
Once a membership expires, access to Oneline services, technician support, preventive maintenance and all membership benefits will be paused until the membership is renewed.
If a Membership expires and is renewed later, the membership will begin a new Activation period before full Membership benefits become available again. Customers who renew their Membership continuously before expiry will continue enjoying full membership benefits without restarting the Activation period.
10. Policy Updates
Oneline may update this Membership Policy from time to time to improve our services or comply with applicable legal and operational requirements. The latest version will always be available on our website.